Privacy Policy

1. Who we are

ASL Worldwide Ltd is the data controller responsible for your personal data, unless otherwise stated. If you have any questions about how we process your personal data, you can contact us using the details provided at the end of this Privacy Policy.

2. Personal data we collect

Depending on how you interact with us, we may collect and process the following types of personal data:

Contact and business information

• Full name, business email address, telephone number, company name, job title, business address and other professional contact information.

Shipment and logistics information

Where you use our freight forwarding or logistics services, we may process information relating to your consignments, including origin and destination, cargo description, cargo dimensions and weight, container numbers, bill of lading or airway bill information, booking information, delivery information, customs documentation, import and export information, and information relating to the parties involved in a shipment. Some shipment documentation may contain personal data relating to individuals involved in the shipment or customs process.

Account and portal information

If you use an ASL Worldwide online portal or tracking system, we may collect information such as username, login details, account information, portal activity and shipment tracking information. Passwords are protected using appropriate security measures designed to prevent unauthorised access. We do not normally store passwords in a readable format.

Communications

We may retain records of communications between you and ASL Worldwide, including emails, telephone calls, messages, enquiries, quote requests, customer service communications and shipment-related communications.

Website and technical information

When you visit our website, we may collect certain technical information, including IP address, browser type and version, device information, operating system, pages visited, website interactions, referring website and approximate location derived from technical information. Further information about our use of cookies can be found in our Cookies Policy.

3. How we use your personal data

Providing our services

To prepare and provide freight quotations, arrange and manage freight bookings, coordinate air, sea, road and rail transportation, track and manage shipments, arrange customs clearance, manage warehousing and distribution, communicate with carriers, agents and logistics partners, process deliveries and collections, provide customer support and manage accounts and billing.

Managing enquiries

To respond to enquiries submitted through our website, telephone, email or other communication channels, including requests for freight quotations.

Customs and regulatory compliance

To prepare and process customs documentation and comply with applicable customs, import, export, sanctions, transport, tax and other legal or regulatory requirements. This may involve sharing relevant information with HM Revenue & Customs (HMRC), overseas customs authorities and other government or regulatory bodies where required.

Business administration

To manage our customer and supplier relationships, process invoices and payments, maintain business records, manage contracts, resolve disputes, recover outstanding debts and protect our legal rights.

Security

To maintain the security, integrity and availability of our website, systems, portals and IT infrastructure and to detect, investigate and prevent fraud, misuse or unauthorised access.

Marketing and communications

Where permitted by applicable law, we may contact business customers and prospective customers about ASL Worldwide's services, including freight services, logistics solutions, market updates and freight rate information. Where required, we will obtain your consent before sending electronic direct marketing communications. You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us.

4. Our lawful bases for processing

We rely on one or more of the following lawful bases under the UK GDPR:

• Contract — We process personal data where it is necessary to enter into or perform a contract with you, such as arranging freight, customs clearance, warehousing or other logistics services.
• Legal obligation — We process personal data where necessary to comply with legal or regulatory obligations, including customs, tax, accounting, transport and sanctions requirements.
• Legitimate interests — We may process personal data where it is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms. This may include managing our business, improving our services, maintaining IT and system security, preventing fraud, managing customer relationships and, where permitted by law, conducting business-to-business marketing.
• Consent — Where required by law, we will rely on your consent to process personal data for specific purposes, such as certain types of electronic marketing or the use of non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Who we share your personal data with

We may share relevant personal data with third parties where necessary to provide our services, operate our business or comply with legal obligations. These may include:

• Shipping lines, airlines, hauliers and road transport providers, rail operators
• Freight forwarders and logistics partners, overseas agents
• Customs brokers and customs authorities, HM Revenue & Customs (HMRC), government and regulatory authorities
• Warehouses and distribution providers, port and terminal operators, cargo handling agents
• Insurance providers, professional advisers
• IT, software and technology providers, payment service providers
• Debt recovery providers where necessary

We only share information where there is a legitimate reason to do so and, where appropriate, under contractual arrangements designed to protect personal data. We do not sell your personal data to third parties.

6. International data transfers

Because freight forwarding and international logistics often involve overseas carriers, agents, customs authorities and service providers, your personal data may be transferred to or accessed from countries outside the UK. Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, as required by applicable data protection law. These safeguards may include an adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting requirements. The retention period will depend on the type of information and why we need it. For example, shipment, customs, financial and business records may need to be retained for a number of years to meet legal, regulatory, accounting or contractual requirements. Personal data used for marketing purposes will generally be retained while there is an ongoing relationship or until you unsubscribe, object to the processing, or request deletion where applicable. When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

8. Your data protection rights

Depending on the circumstances and applicable legal requirements, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Request data portability
• Withdraw consent where processing is based on consent
• Object to direct marketing

These rights are subject to certain legal conditions and exemptions. To exercise your rights, please contact us using the details in the Contact Us section below. We may need to request additional information to verify your identity before responding to a request.

9. Marketing communications

We may send you information about ASL Worldwide's services, freight rates, logistics updates and other relevant business communications where permitted by applicable law. You can opt out of marketing communications at any time. If you no longer wish to receive marketing communications, you can click the unsubscribe link included in our marketing emails or contact us at hello@aslworldwide.com. Please note that opting out of marketing communications does not prevent us from sending important service-related or transactional communications, such as information about an active shipment, quotation or booking.

10. Cookies

We use cookies and similar technologies on our website. Some cookies are necessary for the website to function, while others may be used for analytics, functionality or marketing purposes. Where required by law, we will request your consent before placing non-essential cookies on your device. Further information is available in our Cookies Policy.

11. Data security

We use appropriate technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures may include access controls, authentication, encryption where appropriate, secure data storage and internal security procedures. However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

12. Automated decision-making and profiling

We do not currently use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals. If this changes in the future, we will update this Privacy Policy and provide any information required by applicable data protection law.

13. Third party websites

Our website may contain links to third party websites, services or platforms. This Privacy Policy does not apply to those third party websites. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policies of any third party websites you visit.

14. Children's privacy

Our website and services are intended primarily for businesses and professional users. We do not knowingly collect personal data from children for marketing purposes. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

15. Your right to complain

If you have concerns about how we have handled your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK's data protection regulator: the Information Commissioner's Office (ICO) at ico.org.uk. The ICO is the independent supervisory authority responsible for data protection in the UK.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data processing activities. Any changes will be published on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we process your personal data, please contact us:

ASL Worldwide Ltd